Shipping & Delivery Policy
Last updated: TODO(legal) — Effective date — set to the date Legal signs this document off. Until then this page is a DRAFT and must not be presented as in force. Owner: Legal.
Draft — not yet in force. This document is awaiting legal sign-off. Sections still to be drafted are marked below.
Uyirtham delivers freshly prepared food, so this policy is about kitchens and delivery windows rather than couriers and tracking numbers.
1. Who delivers your order
Each order is delivered by the kitchen that prepared it, using its own riders. Uyirtham does not operate a delivery fleet and does not use a third-party courier for food orders.
2. Where we deliver
Delivery areas are set by each kitchen, by pincode. When you enter your delivery address you will see only the kitchens that serve that pincode. If nothing is available, we are not live in your area yet.
3. When your order arrives
Most food is prepared to order for next-day delivery: place your order before the kitchen’s cut-off time and it is prepared for the following day. Some kitchens also offer same-day delivery, which is shown at checkout when it is available. The delivery date is confirmed before you pay.
4. Delivery windows
TODO(content) — The delivery time window communicated to customers (for example "breakfast 07:00–09:00"), and whether it is a commitment or an estimate. Do not publish a window until Ops confirm kitchens can meet it. Owner: Ops + Product.
5. Delivery charges
TODO(content) — How delivery charges are calculated and any free-delivery threshold. The charge is computed and shown at checkout today; the published rule has not been agreed. Owner: Finance + Product.
6. Kitchen holidays and closures
Kitchens publish their holidays in advance, and those dates are blocked before you can order them. A kitchen can also close at short notice — if that affects an order you have already placed, we notify you and you are not charged for food you do not receive.
7. If nobody is available to receive the order
TODO(legal) — What happens on a failed delivery attempt: whether the rider waits, re-attempts or leaves the order, and who bears the cost. Owner: Legal + Ops.
8. Tracking your order
You can follow your order in the Uyirtham app, from the moment the kitchen accepts it through preparation, dispatch and delivery. We also send you updates as the status changes.